Our Approach to Business Process Management

Trust and integrity are intrinsic to the success of the working relationships with our clients. Only with honesty and openness can we instigate positive change so our best work is delivered when we are viewed as an extension of the in-house team. Our role is to ensure that the key functions within the business are not only performing at an optimum but also working in harmony with other essential operational processes.

We will undertake a complete and detailed review of where your business is now, either working across the range of business operations or focusing on one specific area.

We will work with you to discuss and make recommendations to help you attain the future goals for the business, addressing the desired outcome for each business area. The Zest team encourages open-minded thinking that is not bogged down by the day-to-day grind associated with technology, systems, people, equipment or reporting issues.

Once the future goals are agreed, we help you make it happen!

Zest will help identify the critical actions required to bridge the gap between where you are now and where you want to be looking ahead. We will specify a number of projects, to be delivered via a phased approach to achieve the future perfect model for your business. Projects may range in scope from implementing a new manual process right through to an ERP selection and implementation project.

In short, we listen, watch and analyse. We map out and measure the current processes and establish with you the desired optimum end result. We help you understand what is needed to create change. We devise and implement a project methodology to get you to where you want to be and take on responsibility for creating project teams and a project roll out/implementation.

We are your external conscience to ensure the job gets done. On time. On budget. Hitting the agreed targets.